FAQs
You can access and transact on our online store 24/7. Our customer service agents are available Mondays to Saturdays from 9AM to 6PM.
Orders received after our operation hours will be processed on the following working day
We have wide selections of coffee beans, cold brew coffee, ready-made-meals, and merchandise.
After you have completed the check out process, you will receive a confirmation via email if you chose to be notified via email and provided an email address. If you chose to be notified via SMS and provided your mobile number, you will receive a message confirming your order.
Yes. If there are not enough stocks for your order on our site, you may send us an email and we will process your order separately depending on the availability.
Yes. Simply indicate on the shipping address, the delivery address, and mobile number of the recipient. It is also best that you advise us by replying to the confirmation Yes.
Please contact our sales and operations department at hello@bluesmith.com.ph.
Send us an email of the item/s you wish to order. We will see what we can do to accommodate your order or suggest an alternative. Email us at hello@bluesmith.com.ph.
All sales upon check out are final, so please make sure you double-check your orders before checking out.
We deliver nationwide.
Delivery is expected within 1-3 days for areas within Metro Manila and 3-5 days for outside Metro Manila.
If you have fully paid your order, you shall receive a shipment confirmation via email as soon as we have arranged with a courier.
Your representative must have a duly signed authorization letter. If no one else is available to receive on your behalf, items will be sent back to the warehouse. Next delivery will be charged to your account.
Please contact us at hello@bluesmith.com.ph.
Yes. Let us know by emailing us at hello@bluesmith.com.ph.
Absolutely! We have a secured system to keep your data and will never share your information to third parties.
We accept major debit, credit cards (Visa & Mastercard), and PayPal. We also accept bank deposit to BDO as well as Cash on Delivery (COD).
Please coordinate and have this checked with your bank.
Yes. You will be able to select this payment option at checkout.
Pls email us the following details via email: order number, date of transaction, items ordered with quantity and total amount paid. Send the email to hello@bluesmith.com.ph.
Please email us at hello@bluesmith.com.ph.
We will do our best to keep it quick and process within the day of approval.
Please advise us by sending an email to hello@bluesmith.com.ph.